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IBC TotesSan Francisco
Contact

One gate, one inbox, no hold music.

We do not have a phone number. Everything runs through the form beside this text and through yard@ibctotessanfrancisco.com, which means every answer you get is written down, on the record, and from someone who has actually looked at the stock.
Same-day replies, most daysMon–Fri 7:00 AM – 4:30 PMBayview–Hunters Point
Quote request

Send us a message

No phone tag — email only

Quotes, pickups, freight, compliance documents, yard visits or a question you cannot place anywhere else — it all comes here.

Letters, spaces, hyphens and apostrophes only.
Letters, spaces, hyphens and apostrophes only.
We reply here, so it has to be an inbox you read. Disposable addresses are rejected.
US and Canada only — 10 digits. Extensions go in the message.
Filled in automatically from your postal code.
US ZIP (94124) or Canadian postal code (M5V 2T6).
Whole containers. No minimum order.

We only use these details to quote your job. No lists, no resale, no robocalls — we do not even own a phone line.

IBC Totes San Francisco is at 1450 Bancroft Ave, San Francisco, CA 94124. Email yard@ibctotessanfrancisco.com. The yard is open Monday to Friday, 7:00 AM to 4:30 PM, and Saturday 8:00 AM to 12:00 PM for will-call pickup by appointment. There is no telephone number — all business is conducted in writing.

From the yard

A blue tractor unit with a flatbed trailer loaded with strapped IBC totes beside a warehouse roller door
06Loading for a scheduled run rather than a dedicated trip
Rows of used caged IBC totes stacked two high on a concrete pad under an overcast sky
01Graded stock on the outdoor pad, waiting on a wash slot
The Bancroft Avenue reconditioning yard packed with IBC totes, with the Bay Bridge and the San Francisco skyline behind it
05Three and a half acres between the freeway and the water
Where we are

The Bancroft Avenue yard

1450 Bancroft Ave
San Francisco, CA 94124
United States
Bayview–Hunters Point
Open in mapsService area
When we are open

Yard hours

  • Monday – Friday
    Yard pickups & drop-offs    7:00 AM – 4:30 PM
  • Saturday
    Will-call pickup by appointment    8:00 AM – 12:00 PM
  • Sunday
    Online quote requests answered Monday    Closed

All times Pacific. The yard closes on federal holidays; written requests are still answered the next business morning.

Getting a truck here

Approach from Third Street. The residential approach from the west includes a turn that a 53 ft flatbed cannot make — we have learned this on behalf of several carriers. Van and box-truck deliveries can come either way.
Who reads what

Where your message actually goes

One inbox, five queues. Naming the person or the topic gets you to the right one faster.

QUOTES

Stock, pricing and freight

Read by Wesley on the quote desk. Include quantity, liquid, grade if you know it, and a zip code and you will get a delivered price rather than a request for more information.

GRADING

Condition disputes and pickups

Goes to Desmond, the yard manager. Photographs help enormously. If a container is not as graded we collect it ourselves at no charge.

COMPLIANCE

Documents and chemistry

Priya handles wash certificates, prior-contents records, UN inspection records and compatibility questions. Attach the safety data sheet and you will get a definite answer.

FREIGHT

Delivery and collection

Ingrid books every truck. Tell her about your dock, your forklift and any access constraints and she will plan around them rather than discovering them.

FABRICATION

Custom builds

Tomás in the fabrication shop. A sketch is enough to start; he will come back with a materials list, a price and an honest opinion about whether the idea works.

EVERYTHING ELSE

Visits, press, complaints

Yard walk-throughs run most Wednesday mornings. Complaints go to Marisol directly and she answers them personally, which she would tell you is the only way it works.

A single clean 275 gallon caged IBC tote showing its data plate marked 275 Gallon 1041 Liter and Transport 1650 kg max
Grade A washed, re-gasketed, tested at 3 psi and ready to ship
Interior of a warehouse with IBC totes racked on shelving and stored on the floor in a range of colours and conditions
Inside the shed, where anything with a food-contact history is kept
A wide view of an outdoor container yard with dozens of stacked IBC totes, trees and blue sky behind
The outdoor pad holds roughly nine hundred containers at any time
Close view of IBC totes strapped in two tiers on a flatbed trailer, showing 275 gallon labels and ratchet straps
Every load is checked against the manifest before the gate opens
Questions

Contacting us

Why is there no phone number?

Because we do not have one, and that is a deliberate choice rather than an oversight. Every request — quotes, pickups, freight, compliance documents, complaints — comes through one written channel so nothing is lost to a voicemail nobody checks and every answer is on the record. In practice it means you get a considered reply from someone who has looked at the stock, rather than a hold queue and a promise to call back.

How fast will I hear back?

Requests submitted during yard hours are usually answered the same business day, and almost always within one. Anything arriving over a weekend is answered Monday morning. If your request is genuinely urgent, put the deadline in the first line of the message field — we read those first.

Can I just turn up at the yard?

For will-call pickup of stock you have already arranged, yes, during opening hours. For a first visit or a walk-through we would rather you booked, so that someone is free to take you round and so that we have the containers you want to see pulled and ready. Steel-toe boots are required on the deck; high-vis is provided.

Where exactly is the yard?

1450 Bancroft Ave in Bayview–Hunters Point, between Third Street and the freeway. The gate is on Bancroft. Large trucks should approach from Third Street — the residential approach from the west has a turn that a 53 ft flatbed cannot make, which we have learned the hard way.